Frequently Asked Questions
How Do I Make a Reservation?
To make a reservation, please call our office at 207.899-5001 during normal business hours M-F 9:00AM - 6:00PM EST. In addition, our secure online booking system is available 24 hours a day, 7 days a week. Once approved, the reservation is subject to all terms, conditions and policies.
What is your payment policy?
50% of the total balance must be received within 10 days of booking your reservation. The final payment will be due no less than 30 days prior to your arrival.
What if I need to cancel my reservation?
Unplanned events often arise altering travel plans. We recommend that all guests purchase Travel Insurance through a well-respected company, CSA Travel Protection. Contact us for details or check out their information at www.csatravelprotection.com. If you choose not to purchase travel insurance, refunds will be made only if Apex Beach Rentals is successful in re-booking the rental property for the same reservation period and the same rental amount. If Apex Beach Rentals is unable to re-book the cancelled period, the total rental charge will be due, with all advance rental payments forfeited.
What are your check-in and check-out times?
CHECK-IN time for all houses, condos, cottages and apartments is 4pm. CHECK-OUT time is 10:00 a.m. Each of our guests must agree to scheduled arrival and departure times. We understand that you are anxious to begin your vacation and we are just as anxious to have that happen for you. However, these timeframes are something that we must adhere to so that you are occupying a clean, refreshed property.
Are security deposits required?
SECURITY/DAMAGE INSURANCE: A non refundable Security/Damage Insurance premium of $35 is charged paid by check or credit card. The fee is required on all properties and if damage occurs Apex Rentals will file an insurance claim to cover damage. Damage up to $3,000 is covered by the non refundable insurance. If guest chooses not to pay $35 fee we will collect a $500 refundable security deposit that will be held until a determination of the condition and content of the rental property has been verified. Amounts will be released within 30 days of check-out after verification that no damage occured, or that additional cleaning was not necessary.
How should I leave the property?
Although a cleaner comes before you arrive and after you leave to ensure the property is clean, you are responsible for leaving the property in the condition you received it in. You are renting someone's property and you should leave it the way you would want your own left. Excess cleaning, if needed, will be held from your security deposit.
Is there a charge for extra keys?
We provide only two (2) sets of keys at check-in. If keys are lost, there is a $25 key charge for each lost key.
Are telephones available?
Since so many people have cell phones the majority of our owners have eliminated land lines in their properties. We do not guarantee phones will be available so please plan to rely on your personal cell phones for all your calling needs.
What about cleaning service?
Rental properties are cleaned before your arrival and after your departure. Daily cleaning service or interim cleaning is available at an additional charge.
Who supplies linens?
With very few exceptions, our rental properties are furnished with linens and shower towels for the beds and bath.
What about occupancy limits and parking?
Apex Beach Rentals has set and published occupancy and parking limits for every unit and strictly enforces these limits.
What about grilling?
Most of our rental homes do not have charcoal or gas grills. Guests are not authorized to to bring their own grills.
What about house parties or noise complaints?
Guests understand that we rent to families, married couples and responsible adults. You certify that you have read carefully the limitations placed on the number of persons permitted to occupy the premises, and agree to abide by such limitations: if not, you will be asked to leave with no refund. Any complaints will be dealt with on an individual basis. We do not rent to large groups of young adults or wedding parties as we have had too many issues related to damage and noise complaints from our other guests.
Are pets allowed?
Most of our rental properties do not allow pets. If pets are found in or on the rental property we reserve the right to cancel your reservation, forfeiting security deposit and occupancy of the rental unit plus a $1,000 charge.
Smoking
There is no smoking inside any rental property. Unauthorized smoking is grounds for eviction without refund and/or security deposit forfeiture.
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